Driving Change through Online Learning

In addition to the mandatory training modules, Indosat Ooredoo staff can further pick elective learning modules relevant to their competence development; such as leadership, marketing, technology, sales, finance, and numerous others. As of this month, around 90% of total staff have accessed the elective learning modules.

The elective learning modules are developed based on the mapping of Indosat Ooredoo competence standard and assessment of staff competence profiles. This ensures competence-based learning is aligned with the company’s strategic direction. At the time of development of the platform, Indosat Ooredoo worked with third party provider/s to allow wider range of learning modules. However, we custom tailored some modules to Indosat Ooredoo standard and corporate learning needs. We also include other non-training learning materials, such as articles and ebooks.

Developing the platform required significant allocation of Indosat Ooredoo’s resource. However, the technological challenge of developing MyLearning is relatively light compared to developing the mindset of the new way of learning. It is an ongoing joint effort for us to shift the staff learning behaviors. In the past, training for us meant sitting in a five-star hotel with face to face with the trainer/s. It was perceived as the only way of learning and an enjoyable ‘work’ away from their boss or colleagues or regular tasks.

Online learning habit is not something that happens overnight. We introduced the change in gradual process by offering bit-size learning content which staff can experience in a short span of time during their busy work day. We also utilized positive reinforcement strategy to increase the engagement level. In this case, we developed a reward system, where the staff will receive reward points for every 15 minutes spent on MyLearning. We also made the leaderboard of reward points obtained, visible to all employees. Now the staff can see who earned the most points from accessing MyLearning. We also organized MyLearning award ceremony at the end of 2019, for the employees with several categories of MyLearning-related achievements which was fully supported by our Chiefs and BOD.

For us, getting Indosat Ooredoo staff to access MyLearning is not the only important challenge. Now that we have managed to get most of the staff to access it, we are focusing on the evaluation of the online learning impact. We believe that employees need to recall their learning and implement it effectively in working situations. A feature we developed which we hope will be useful is the embedded discussion, which is combined with coaching/mentoring and job assignment. Those are our next priority challenge in developing MyLearning to the next level of impact.