Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • HR Technology
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • HR Technology
    Editor's Pick (1 - 4 of 8)
    left
    ICE: The New Future

    V S Parthasarathy, Group CFO, Group CIO, President (Group Finance & M&A), Mahindra

    Leveraging Technology to Create Better Spaces

    Terry Lenhardt, VP & CIO, Steelcase

    Sustained Communication in the Face of Consistent Change

    Rod Sagarsee, CIO, Brinks Gilson & Lione

    Doing Things in a Whole New Way

    Shane Miller, CIO, HSHS Division-Eastern Wisconsin

    From HR to TM-HKBN's Journey to Drive Talent Managementvia HRTech

    CY Chan, Co-Owner & Chief Talent and Purpose Officer, HKBN

    Know Your Employees

    James Bryce, Global Head of Workforce Planning & Talent Acquisition, Kantar

    Driving Change through Online Learning

    Kemala Hayati, VP –Head of People Development & Culture Engagement, Indosat Ooredoo [IDX: ISAT]

    What can we do to face the challenges of the New Normal? What is the new normal?

    Teddy Liu, General Manager for Group Audit & Management Services, New World Development Company Limited [HKG: 0017]

    right

    Heralding the Era of the Digital Employee and Collaboration

    By Kevin Taylor, President, Asia Pacific, Middle East and Africa (AMEA), BT

    Tweet
    content-image

    Kevin Taylor, President, Asia Pacific, Middle East and Africa (AMEA), BT

    Markets, economies and people are more closely linked than ever before. So the need for effective collaboration is growing.

    Out-of-date communications infrastructure and limited investment in new technology are holding back the introduction of new collaboration technologies that employees want to use, resulting in employees increasingly bringing their own devices to work. And this brings certain risks for large organizations around the world–a digital dislocation. Organizations need to improve communication and collaboration to drive growth and keep ahead of competitor trends in a rapidly changing world. They have to make it easier for all employees to collaborate – whether they’re in the office, working from home, at clients’ sites or on the move.

    Our global survey reveals just how big a problem ‘digital dislocation’ is in the workplace. The research reveals that:

    • Organizations that have rolled out a cloud technology beyond trial have benefitted, with average total operating costs falling by 25 per cent.

    • They have seen a 30 per cent increase in employee satisfaction directly following implementation of cloud based collaboration technology.

    • Crucially, far fewer IT decision makers view security as a barrier to using cloud-based collaboration, down to 52 per cent, from 68 per cent three years ago.

    No business can achieve its digital transformation ambitions without enabling its employees to work more collaboratively. The future of the workplace lies in employees working flexibly and collaborating with their co-workers anytime and anywhere. Technology has unhinged the employees from their desks and offices, and this trend is only going to continue as technology advances even further.

    Gartner predicts that by 2019, integrated virtual employee assistants will increase productivity by 10 per cent. This is just one example of ‘digital dexterity’. It also reflects the need for organizations to strike a balance between tech-literate people to people-literate tech, between the race for talent and the delivery of a digitally enabled employee experience. This will get more complex as we see the increased use of virtual and augmented reality in everyday life. If we’ve learnt anything from previous technologies, it’s that people, be they employees or consumers, want to be able to use the same channels across their home and work lives.

    At BT, we believe the best outcomes come from putting people first and technology second.

    Companies should not be afraid of embracing the era of the digital employee in order to achieve business sustainability

    As employees are the main engine of any business, technology must play a role that better improves their workplace experience, rather than hinder it. The right approach also delivers on the three objectives of delivering cost reduction, better productivity and improved employee motivation without any contradiction. However, changing communication and collaboration technology is a major transformation for any company, and delivering a great user experience is core to making the transformation happen, with interoperability between technology vendors and systems key to ensuring the right experience.

    The core technologies that underpin a great digital employee and collaborative experience – the cloud, mobility, and networking and security services - are well established and available in even remote locations. But the obstacles CEOs are facing, such as legacy technology and a fixed infrastructure, make it hard to introduce the on-demand, unified services that meet the expectations of today’s mobile employees. CEOs also identify another barrier: a lack of understanding and insight into what employees really need – which is, they want to work on the move and use lots of collaboration tools. Our research found nearly two in three workers are frustrated with the time they waste contacting colleagues. And nearly 75 per cent of employees long for easier ways to share information.

    Collaboration technology can help with both

    If people want to work on the move, and business leaders need to cut down on travel costs – collaboration technology is the obvious choice. It cuts down on operational costs, and lets you skip paying for that flight abroad for a single meeting.

    The investment can pay off in other ways, too. You can beat your competitor to market, by helping your people make decisions faster. And you can even earn more, by using the same tools to improve your customer relationships, sharing information between departments much better. As an added bonus, you can even cut down on your customer service costs.

    And let’s not forget that time is money. If your people are using their time better, if they’re being more productive, then you’re getting more work done for the same salary.

    The trick is in using the right processes

    Where some companies fall down, and don’t get the benefit of collaboration technology, is not having the right processes and workflows in place. It isn’t enough to just introduce video-conferencing, for example. You need to make it part of your culture, and you need to make the user experience great, so people want to use it.

    You need to make it part of everybody’s work. Make sure you give your people the training they need. Get your leaders to embrace the technology and use it. The rest of your people will follow then by example.

    So if you want to save money and increase productivity, take one small step for your beleaguered colleagues trying to communicate with each other and embrace collaboration.

    The importance of cloud-based collaboration services

    Collaboration in the workplace integrates teams, helps to reduce costs, offers better client interaction, increases productivity, and improves efficiencies.

    Companies should not be afraid of embracing the era of the digital employee in order to achieve business sustainability. Employees are already showing a keen interest in cloud collaboration technology, with desktop sharing the most popular application. This is closely followed by desktop video, phone-to-video calls, and mobile access to the corporate intranet.

    All of these cloud technologies are also popular on mobile devices. And the drive for more intuitive applications within organizations, similar to those used outside of work, is expected.

    Weekly Brief

    loading
    Top 10 HR Technology Companies in APAC - 2020
    ON THE DECK

    HR Technology 2020

    Top Vendors

    HR Technology 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Priority 2021: Achieving 100% Automation in Finance

    Priority 2021: Achieving 100% Automation in Finance

    Ekaterina Sejourne, CFO, Puma Energy Asia Pacific Pierre Costa, Global CIO, Puma Energy
    Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19

    Tech Tonic: How technology is helping the travel sector recover from the impact of Covid-19

    Patrice Simon, CTO Data and Analytics, CWT
    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    Pinpointing Weak Links in an Enterprise Security Chain: Helping Companies Battle Data and Content Security Challenges

    Hiro Imamura, SVP and GM, Business Imaging Solutions Group, Canon U.S.A. [NYSE:CAJ]
    Evolving Customer Relationship Management: Move Fast or Die Trying

    Evolving Customer Relationship Management: Move Fast or Die Trying

    Ed Ariel, Vice President of Service Operations, ezCater
    Importance of Customer Relationship Management Implementation

    Importance of Customer Relationship Management Implementation

    Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
    How enterprise tech startups and corporates can collaborate for innovation

    How enterprise tech startups and corporates can collaborate for innovation

    Paul Santos, Managing Partner, Wavemaker Partners
    How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork

    How an Initiative for Standardization and Modularization Leads to Cost Reduction, Increased Efficiency-and Better Teamwork

    Faruk Bilgin, Global Director Manufacturing Engineering of Webasto Group
    Empowering the Retail Paradigm

    Empowering the Retail Paradigm

    Jason Williams, VP of Engineering, DICK’S Sporting Goods
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://hr-technology.apacciooutlook.com/cxoinsights/heralding-the-era-of-the-digital-employee-and-collaboration-nwid-4870.html